Last updated: [9/92026]
Welcome to Preloved Craft supplies . These terms and conditions apply to purchases made through our online store for preloved papercraft supplies. By placing an order with us, you agree to these terms and conditions.
1. About Us Business name: Preloved Craft Supplies
Website: Prelovedcraftsupplies.co.uk
Business address: 20 Layburn Place, Peterlee, County Durham SR8 2BD
2. Our Products We sell preloved and second-hand papercraft supplies, which may include paper, cardstock, stamps, dies, embellishments, tools, ribbons, punches, ink pads and other crafting materials.
Because our products are preloved: Items may show signs of previous use. Packaging may be opened, worn, marked or missing. Colours may vary slightly from photographs depending on your screen. Individual items may have minor marks or imperfections.
We will provide an honest description of each item and, where appropriate, photographs showing its condition. Any significant damage, missing pieces, substantial wear or other faults that we are aware of will be stated in the product description.
3. Product Condition Please read the product description carefully before purchasing. Where an item is described as used, preloved, incomplete, marked or otherwise imperfect, you acknowledge that these characteristics form part of the description of the product. We do not consider ordinary signs of previous use to be a fault where these have been clearly described. However, nothing in these terms affects your statutory rights. Goods must still comply with applicable UK consumer law.
4. Product Availability All products are subject to availability. As many of our items are individual or limited-stock preloved products, we may only have one of a particular item available. If an item becomes unavailable after you have placed an order, we will contact you and provide an appropriate refund where necessary.
5. Prices and Payment All prices are displayed in pounds sterling (£) unless otherwise stated. The price applicable to your order will be the price displayed at the time you place your order. We reserve the right to correct pricing errors. If an obvious pricing error affects your order, we will contact you before processing the order. Payment must be received before your order is dispatched.
6. Placing an Order When you place an order through our website, you are making an offer to purchase the products in your order. We will send an order confirmation acknowledging receipt of your order. A contract for the sale of goods will be formed when we confirm that your order has been accepted. We reserve the right to refuse or cancel an order where there is a genuine reason to do so, such as an item being unavailable or a clear pricing or listing error.
7. Delivery We aim to dispatch orders within 5 working days of receiving payment. Delivery times are estimates and may vary depending on the delivery service used. Delivery charges will be displayed during checkout before you complete your purchase. Once your order has been dispatched, you will receive confirmation where applicable. If your order does not arrive within a reasonable timeframe, please contact us at [EMAIL ADDRESS] so that we can investigate.
8. Returns and Cancellation If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving the goods, subject to applicable legal exceptions. If you wish to cancel your order, please contact us at [EMAIL ADDRESS] . After notifying us of cancellation, you must return the goods within the applicable legal timeframe. Returned items should be sent back safely packaged and, where possible, in the condition in which they were received. Unless the goods are faulty, incorrect or not as described, you may normally be responsible for the cost of returning unwanted goods. Your statutory rights are not affected by this policy.
9. Refunds Where you are entitled to a refund, we will refund the relevant amount using the original payment method unless otherwise agreed or required by law. We may be entitled to make a deduction from a refund where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning. We will not exclude or restrict any refund rights that you have under applicable consumer law.
10. Faulty, Damaged or Incorrect Items If an item arrives damaged, faulty or materially different from its description, please contact us as soon as reasonably possible at [EMAIL ADDRESS] . Please provide your order number and, where appropriate, photographs of the item and packaging. We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.
11. Custom or Personalised Items If we offer custom-made or personalised papercraft products, the cancellation rights applicable to those products may differ where an item has been made specifically to your requirements. Any applicable restrictions will be clearly stated on the relevant product listing. This does not affect your rights where a personalised item is faulty or otherwise does not comply with the contract.
12. Descriptions and Photographs We make reasonable efforts to ensure that product descriptions and photographs accurately represent our products. Because preloved products are individual items, there may be minor differences between photographs and the physical item, including colour differences caused by lighting or your device's display. Please contact us before purchasing if you require clarification about an item's condition.
13. Intellectual Property All content on our website, including photographs, logos, text, graphics and other original material, belongs to or is licensed to Preloved craft Supplies unless otherwise stated. You must not reproduce, copy or commercially use our website content without our written permission.
14. Website Use You agree not to misuse our website, attempt to gain unauthorised access to our systems, interfere with the operation of the website or use the website for unlawful purposes. We may suspend or restrict access where reasonably necessary to protect our website, business or customers.
15. Limitation of Liability Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights. Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or arise outside our reasonable control.
16. Events Outside Our Control We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including significant postal delays, natural disasters, strikes, interruptions to services or other events beyond our reasonable control. Where possible, we will keep you informed of any significant delay affecting your order.
17. Privacy We will process your personal information in accordance with our Privacy Policy. We only use customer information for legitimate purposes such as processing orders, arranging delivery, providing customer service and complying with our legal obligations.
18. Complaints We want our customers to be happy with their purchases. If you have a complaint or concern, please contact: Email: [EMAIL ADDRESS] Please provide your order number and details of the issue. We will try to resolve your complaint fairly and promptly.
19. Changes to These Terms We may update these terms and conditions from time to time. The terms applying to your order will be the terms in force when you place your order.
20. Governing Law These terms and conditions are governed by the laws of England and Wales, unless applicable consumer law requires otherwise. Any disputes will be subject to the jurisdiction of the courts applicable under UK law.
21. Your Statutory Rights Nothing in these terms is intended to remove, restrict or replace rights that you have under applicable consumer protection legislation. Where these terms conflict with your statutory rights, your statutory rights will take precedence. Thank you for supporting our preloved craft business!
